{"id":178,"date":"2026-02-15T16:57:58","date_gmt":"2026-02-15T16:57:58","guid":{"rendered":"https:\/\/cashcooks.com\/?page_id=178"},"modified":"2026-02-16T14:35:02","modified_gmt":"2026-02-16T14:35:02","slug":"customer-survey","status":"publish","type":"page","link":"https:\/\/cashcooks.com\/index.php\/polls\/customer-survey\/","title":{"rendered":"Customers Discovery Survey"},"content":{"rendered":"<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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v1)<\/h2>\n                            <p class='gform_description'>Lean discovery survey to identify Customer needs and validate reliability, trust, and retention hypotheses.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_3'  action='\/index.php\/wp-json\/wp\/v2\/pages\/178' data-formid='3' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_3_1\" class=\"gfield gfield--type-hidden gform_hidden gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"da2de1ad\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_1' id='input_3_1' type='hidden' class='gform_hidden' aria-required=\"true\" aria-invalid=\"false\" value='Customer' \/><\/div><\/div><div id=\"field_3_2\" class=\"gfield gfield--type-hidden gform_hidden gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"f6183b2f\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_2' id='input_3_2' type='hidden' class='gform_hidden' aria-required=\"true\" aria-invalid=\"false\" value='Cash Cleaners' \/><\/div><\/div><div id=\"field_3_3\" class=\"gfield gfield--type-hidden gform_hidden gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"e208b2ae\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_3' id='input_3_3' type='hidden' class='gform_hidden' aria-required=\"true\" aria-invalid=\"false\" value='Beta v1' \/><\/div><\/div><fieldset id=\"field_3_4\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"5a9ca32e\" data-field-span=\"12\"><legend id='gfield_label_3_4' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Consent to participate (required)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_3_4'><div class='gchoice gchoice_3_4_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.1' type='checkbox'  value='I agree to participate in this survey'  id='choice_3_4_1'    aria-labelledby=\"label_3_4_1 gfield_label_3_4\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_3_4_1' id='label_3_4_1' class='gform-field-label gform-field-label--type-inline'>I agree to participate in this survey<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3_5\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"2b6dfb86\" data-field-span=\"12\"><h3 class=\"gsection_title\">Cleaning needs<\/h3><div class='gsection_description' id='gfield_description_3_5'>How you currently hire cleaning help.<\/div><\/div><fieldset id=\"field_3_6\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"a86456c0\" data-field-span=\"12\"><legend id='gfield_label_3_6' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Why do you hire cleaners most often?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_6'>\n\t\t\t<div class='gchoice gchoice_3_6_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='Save time'  id='choice_3_6_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_6_0 gfield_label_3_6\"   \/>\n\t\t\t\t\t<label for='choice_3_6_0' id='label_3_6_0' class='gform-field-label gform-field-label--type-inline'>Save time<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_6_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='Deep clean quality'  id='choice_3_6_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_6_1' id='label_3_6_1' class='gform-field-label gform-field-label--type-inline'>Deep clean quality<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_6_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='Move-in\/move-out'  id='choice_3_6_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_6_2' id='label_3_6_2' class='gform-field-label gform-field-label--type-inline'>Move-in\/move-out<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_6_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='Regular upkeep'  id='choice_3_6_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_6_3' id='label_3_6_3' class='gform-field-label gform-field-label--type-inline'>Regular upkeep<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_6_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='Business\/office needs'  id='choice_3_6_4' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_6_4' id='label_3_6_4' class='gform-field-label gform-field-label--type-inline'>Business\/office needs<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_7\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"d9d7b347\" data-field-span=\"12\"><legend id='gfield_label_3_7' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Biggest frustration when booking cleaners?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_7'>\n\t\t\t<div class='gchoice gchoice_3_7_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='No-shows\/cancellations'  id='choice_3_7_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_7_0 gfield_label_3_7\"   \/>\n\t\t\t\t\t<label for='choice_3_7_0' id='label_3_7_0' class='gform-field-label gform-field-label--type-inline'>No-shows\/cancellations<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_7_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='Inconsistent quality'  id='choice_3_7_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_7_1' id='label_3_7_1' class='gform-field-label gform-field-label--type-inline'>Inconsistent quality<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_7_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='Trust\/safety'  id='choice_3_7_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_7_2' id='label_3_7_2' class='gform-field-label gform-field-label--type-inline'>Trust\/safety<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_7_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='Scheduling'  id='choice_3_7_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_7_3' id='label_3_7_3' class='gform-field-label gform-field-label--type-inline'>Scheduling<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_7_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='Price'  id='choice_3_7_4' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_7_4' id='label_3_7_4' class='gform-field-label gform-field-label--type-inline'>Price<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_8\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"37d48aee\" data-field-span=\"12\"><legend id='gfield_label_3_8' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>What builds trust fastest?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_8'>\n\t\t\t<div class='gchoice gchoice_3_8_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Reviews'  id='choice_3_8_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_8_0 gfield_label_3_8\"   \/>\n\t\t\t\t\t<label for='choice_3_8_0' id='label_3_8_0' class='gform-field-label gform-field-label--type-inline'>Reviews<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_8_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Background checks'  id='choice_3_8_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_8_1' id='label_3_8_1' class='gform-field-label gform-field-label--type-inline'>Background checks<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_8_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Guarantees\/refunds'  id='choice_3_8_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_8_2' id='label_3_8_2' class='gform-field-label gform-field-label--type-inline'>Guarantees\/refunds<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_8_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Consistent cleaner assignment'  id='choice_3_8_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_8_3' id='label_3_8_3' class='gform-field-label gform-field-label--type-inline'>Consistent cleaner assignment<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_9\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"b5487943\" data-field-span=\"12\"><legend id='gfield_label_3_9' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Preferred booking style?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_9'>\n\t\t\t<div class='gchoice gchoice_3_9_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='One-time booking'  id='choice_3_9_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_9_0 gfield_label_3_9\"   \/>\n\t\t\t\t\t<label for='choice_3_9_0' id='label_3_9_0' class='gform-field-label gform-field-label--type-inline'>One-time booking<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_9_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='Recurring schedule'  id='choice_3_9_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_9_1' id='label_3_9_1' class='gform-field-label gform-field-label--type-inline'>Recurring schedule<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_9_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='Same-day \/ urgent'  id='choice_3_9_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_9_2' id='label_3_9_2' class='gform-field-label gform-field-label--type-inline'>Same-day \/ urgent<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_10\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"ecaea617\" data-field-span=\"12\"><legend id='gfield_label_3_10' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>How often do you need cleaning?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_10'>\n\t\t\t<div class='gchoice gchoice_3_10_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='Weekly'  id='choice_3_10_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_10_0 gfield_label_3_10\"   \/>\n\t\t\t\t\t<label for='choice_3_10_0' id='label_3_10_0' class='gform-field-label gform-field-label--type-inline'>Weekly<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_10_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='Bi-weekly'  id='choice_3_10_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_10_1' id='label_3_10_1' class='gform-field-label gform-field-label--type-inline'>Bi-weekly<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_10_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='Monthly'  id='choice_3_10_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_10_2' id='label_3_10_2' class='gform-field-label gform-field-label--type-inline'>Monthly<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_10_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='Occasionally'  id='choice_3_10_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_10_3' id='label_3_10_3' class='gform-field-label gform-field-label--type-inline'>Occasionally<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3_11\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"c305ac48\" data-field-span=\"12\"><h3 class=\"gsection_title\">Decision drivers<\/h3><div class='gsection_description' id='gfield_description_3_11'>What keeps you coming back?<\/div><\/div><fieldset id=\"field_3_12\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"1b7f349b\" data-field-span=\"12\"><legend id='gfield_label_3_12' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>What matters most to you?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_12'>\n\t\t\t<div class='gchoice gchoice_3_12_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='Reliability'  id='choice_3_12_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_12_0 gfield_label_3_12\"   \/>\n\t\t\t\t\t<label for='choice_3_12_0' id='label_3_12_0' class='gform-field-label gform-field-label--type-inline'>Reliability<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_12_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='Quality'  id='choice_3_12_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_12_1' id='label_3_12_1' class='gform-field-label gform-field-label--type-inline'>Quality<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_12_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='Price'  id='choice_3_12_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_12_2' id='label_3_12_2' class='gform-field-label gform-field-label--type-inline'>Price<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_12_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='Communication'  id='choice_3_12_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_12_3' id='label_3_12_3' class='gform-field-label gform-field-label--type-inline'>Communication<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_13\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"dd4ccbc4\" data-field-span=\"12\"><legend id='gfield_label_3_13' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Would you pay more for the same trusted cleaner each time?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_13'>\n\t\t\t<div class='gchoice gchoice_3_13_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='Yes'  id='choice_3_13_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_13_0 gfield_label_3_13\"   \/>\n\t\t\t\t\t<label for='choice_3_13_0' id='label_3_13_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_13_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='Sometimes'  id='choice_3_13_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_13_1' id='label_3_13_1' class='gform-field-label gform-field-label--type-inline'>Sometimes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_13_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='No'  id='choice_3_13_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_13_2' id='label_3_13_2' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_14\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"f21e720b\" data-field-span=\"12\"><legend id='gfield_label_3_14' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>How much cancellation flexibility do you expect?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_14'>\n\t\t\t<div class='gchoice gchoice_3_14_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='24+ hours notice required'  id='choice_3_14_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_14_0 gfield_label_3_14\"   \/>\n\t\t\t\t\t<label for='choice_3_14_0' id='label_3_14_0' class='gform-field-label gform-field-label--type-inline'>24+ hours notice required<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_14_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Same-day changes ok'  id='choice_3_14_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_14_1' id='label_3_14_1' class='gform-field-label gform-field-label--type-inline'>Same-day changes ok<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_14_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Very flexible'  id='choice_3_14_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_14_2' id='label_3_14_2' class='gform-field-label gform-field-label--type-inline'>Very flexible<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_14_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Depends on the situation'  id='choice_3_14_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_14_3' id='label_3_14_3' class='gform-field-label gform-field-label--type-inline'>Depends on the situation<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_15\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"64ffb6f7\" data-field-span=\"12\"><legend id='gfield_label_3_15' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Preferred communication method?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_15'>\n\t\t\t<div class='gchoice gchoice_3_15_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Text\/SMS'  id='choice_3_15_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_15_0 gfield_label_3_15\"   \/>\n\t\t\t\t\t<label for='choice_3_15_0' id='label_3_15_0' class='gform-field-label gform-field-label--type-inline'>Text\/SMS<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_15_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Email'  id='choice_3_15_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_15_1' id='label_3_15_1' class='gform-field-label gform-field-label--type-inline'>Email<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_15_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='In-app chat'  id='choice_3_15_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_15_2' id='label_3_15_2' class='gform-field-label gform-field-label--type-inline'>In-app chat<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_15_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Phone'  id='choice_3_15_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_15_3' id='label_3_15_3' class='gform-field-label gform-field-label--type-inline'>Phone<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_16\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"7e750fde\" data-field-span=\"12\"><legend id='gfield_label_3_16' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>How do you find cleaners today? (select all that apply)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_3_16'><div class='gchoice gchoice_3_16_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.1' type='checkbox'  value='Word of mouth'  id='choice_3_16_1'    aria-labelledby=\"label_3_16_1 gfield_label_3_16\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_1' id='label_3_16_1' class='gform-field-label gform-field-label--type-inline'>Word of mouth<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_16_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.2' type='checkbox'  value='Platforms\/apps'  id='choice_3_16_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_2' id='label_3_16_2' class='gform-field-label gform-field-label--type-inline'>Platforms\/apps<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_16_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.3' type='checkbox'  value='Facebook\/marketplaces'  id='choice_3_16_3'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_3' id='label_3_16_3' class='gform-field-label gform-field-label--type-inline'>Facebook\/marketplaces<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_16_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.4' type='checkbox'  value='Local ads'  id='choice_3_16_4'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_4' id='label_3_16_4' class='gform-field-label gform-field-label--type-inline'>Local ads<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_16_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.5' type='checkbox'  value='Property manager'  id='choice_3_16_5'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_5' id='label_3_16_5' class='gform-field-label gform-field-label--type-inline'>Property manager<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_3_17\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"2fb5f79c\" data-field-span=\"12\"><legend id='gfield_label_3_17' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>What would make you stop using a service?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_17'>\n\t\t\t<div class='gchoice gchoice_3_17_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_17' type='radio' value='Poor quality'  id='choice_3_17_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_3_17_0 gfield_label_3_17\"   \/>\n\t\t\t\t\t<label for='choice_3_17_0' id='label_3_17_0' class='gform-field-label gform-field-label--type-inline'>Poor quality<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_17_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_17' type='radio' value='Unreliable scheduling'  id='choice_3_17_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_17_1' id='label_3_17_1' class='gform-field-label gform-field-label--type-inline'>Unreliable scheduling<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_17_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_17' type='radio' value='Poor support'  id='choice_3_17_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_17_2' id='label_3_17_2' class='gform-field-label gform-field-label--type-inline'>Poor support<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_17_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_17' type='radio' value='Trust issue'  id='choice_3_17_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_3_17_3' id='label_3_17_3' class='gform-field-label gform-field-label--type-inline'>Trust issue<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3_18\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"98cf6bce\" data-field-span=\"12\"><h3 class=\"gsection_title\">Open-ended (hidden needs)<\/h3><div class='gsection_description' id='gfield_description_3_18'>Short answers help us build the right experience.<\/div><\/div><div id=\"field_3_19\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"d5e91d51\" data-field-span=\"12\"><label id='gfield_label_3_19' class='gfield_label gform-field-label' for='input_3_19'><span class='gform-field-label__text'>Describe the perfect cleaning experience from booking to finish.<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_19' id='input_3_19' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3_20\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"9913624d\" data-field-span=\"12\"><label id='gfield_label_3_20' class='gfield_label gform-field-label' for='input_3_20'><span class='gform-field-label__text'>What would make you recommend a cleaner\/service to a friend?<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_20' id='input_3_20' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3_21\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"ba58be01\" data-field-span=\"12\"><label id='gfield_label_3_21' class='gfield_label gform-field-label' for='input_3_21'><span class='gform-field-label__text'>What makes you anxious when booking a cleaner?<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_21' id='input_3_21' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3_22\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"070d64c4\" data-field-span=\"12\"><label id='gfield_label_3_22' class='gfield_label gform-field-label' 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